Returns and warranty

Eligible cases

• The delivered product, quantity or specification differs from the confirmed order.
• The product is damaged during delivery and the condition is documented on receipt.
• The product has a technical or manufacturer defect within its stated support period.
• The product is unused and retains its original packaging and labels, where GEDECO has approved the return.

Notice period

Contact GEDECO within 48 hours for missing, incorrect or delivery-damaged items. Warranty timing follows the product information and accompanying documents.

Resolution process

• Send the order code, photos or video and a description to +84 914 943 653 or info@gedeco.vn.
• GEDECO may request additional evidence or return of the product for inspection.
• After verification, GEDECO will confirm replacement, completion, repair, warranty or refund options as applicable.

Exclusions

The policy does not cover damage caused by misuse, incorrect storage, unauthorized modification, natural wear or a change-of-mind request after order confirmation, unless otherwise agreed.